Privacy Policy
Updated March 12, 2026
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The following is the CAE Experts LLC online privacy policy, which explains how visitor information (your information) is gathered and used.
What data is collected
Your name and contact information, such as first and last name, email address, phone number, country, software license number, and simulation interests.
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The content of your communications to us, such as feedback, customer support requests, and technical support requests. Other information that you submit voluntarily, such as requests for information about upcoming events, survey results, or collaborations.
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Third-Party Service Providers:
We may use trusted third-party service providers (i.e. Google Analytics, Hubspot) to assist in operating our website, analyzing website usage, hosting services, marketing communications, or customer relationship management. These third parties may have access to personal information only to perform services on our behalf and are obligated not to disclose or use it for any other purpose.
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​External Links:
Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of those third-party websites. We encourage users to review the privacy policies of those websites.
How we collect information
Information listed above may come directly from you (through manual submission of optional website forms); from our affiliates, vendors, or other business partners, such as companies that help us organize events; or from an organization or guardian who has authority to provide the information on your behalf. We collect usage, device, and network information when a visitor accesses our web site (via Google Analytics).
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In cases where your organization licenses or purchases products or services that you use, creates an account on your behalf, or otherwise administers your use of CAE Experts products and services, your use may be subject to your organization’s policies. Your license administrators can access certain information about you, such as your name, email address, the products to which you have access under your organization’s license, and information about your usage of those products. CAE Experts is not responsible for the privacy or security practices of your organization, which may differ from those set forth in this Privacy Policy. If your organization is administering your use of CAE Experts products and services, please direct your privacy inquiries to your organization or administrator.
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International Data Transfers:
Our website is operated in the United States. If you are accessing the website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate.
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By using our website or submitting your information, you consent to this transfer, processing, and storage of your information in accordance with this Privacy Policy and applicable laws.
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How we use your information
In general, we will use the information you affirmatively submit for the purpose for which it is submitted, such as to reply to your email, respond to your inquiry from a website form, process billing and licensing transactions, register your participation in an event, and communicate with you when necessary. We may also use such information to conduct research on industry marketplace practices. ​We may use information submitted by your business to provide you with information about CAE Experts services. This information may be delivered directly, such as via emails or phone calls.
We may retain your information for as long as needed to fulfill the purposes outlined in this Privacy Policy, or as allowed or required by law. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, prevent fraud and abuse, and enforce our agreements. We determine how long to retain your information based on its purpose and usefulness. For example, if you once consented to receiving marketing emails but subsequently did not communicate with us or use any of our products or services, we may delete your information. However, if you have a perpetual license to one of our products, we may need to maintain a record of your license indefinitely.
​We do not sell personal information to third parties for marketing purposes. However, we may share such information with our partners whose products you purchase through us, or third party contractors who are required to have this information to provide services on behalf of CAE Experts. These third party contractors are obligated to not disclose or use your information for other purposes.
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How you can control your data
You can request correction, updates or deletion of your Personal Data.​ Contact webmaster [at] caeexperts (dot) com for more details.
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We will respond to your request to change, correct, or delete your data within a reasonable timeframe and notify you of the action we have taken. In some instances, your rights may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights.
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You may unsubcribe from our general marketing emails at any time by replying to a marketing email and placing the word "unsubscribe" in the subject line.​
Security Disclaimer
Data Security:
We implement commercially reasonable administrative, technical, and organizational safeguards to protect personal information.
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However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
Data Rentention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, responding to inquiries, complying with legal obligations, resolving disputes, and enforcing our agreements.
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When personal information is no longer required for these purposes, we will securely delete or anonymize the data in accordance with applicable laws and industry standards.
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​Business Transfers:
In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction. We will take reasonable steps to ensure the confidentiality of any personal information transferred.